Warranty

Your Henry vacuum is built to last, and we stand behind it with a comprehensive warranty. All Henry canisters come with a five-year motor warranty, while Henry Quick, Wet/Dry, and battery vacuums are covered for two years. Parts are protected for one year, and coverage applies to manufacturer defects only.

To qualify for the full five-year motor warranty on canister vacuums, Henry HepaFlo bags must be used. If the vacuum is operated bagless or with bags from another manufacturer, the motor warranty will be reduced to two years.

If you need to make a claim, simply email customercare@myhenry.ca with your order number, the serial number (if applicable), and a description of the issue. Warranty replacement parts are shipped free by standard ground service, although expedited shipping is available at your expense. Replacement parts supplied after the original warranty period are covered for 90 days.

Please note that normal wear-and-tear items are not covered under warranty. These include hoses, cuffs, fittings, brushes, belts, filters, vacuum bags, wheels, casters, grips, cords, bulbs, gaskets, fuses, carbon brushes, drain hoses, bearings, o-rings, and similar parts. Other exclusions include misuse of equipment, freight damage, and costs related to express shipping or travel allowances.

Product Registration

Registering your Henry product is the easiest way to make sure you’re fully protected and supported. Registration helps us quickly verify your warranty, provide faster service if you ever need assistance, and keep you updated with helpful tips for getting the best performance from your vacuum.

To register, simply complete the product registration form with your contact information, purchase details, and your vacuum’s serial number (if applicable). It only takes a minute, and once you’re registered, your warranty coverage and support will be on record—no need to keep receipts handy.

Complete the registration form today and enjoy extra peace of mind knowing your Henry is covered.