Shipping and Returns Policy

Shipping & Delivery

Same working day shipping occurs when payment is received before 12:00 Noon Eastern Time. Orders placed after 12:00 Noon may not be shipped until the following working day. All machines and batteries are sent via FedEx. This is a signed for service; a calling card will be left detailing redelivery process if no one available. Small single accessories are sent Canada Post (2-10 working day service.) Please note that during peak times such as Black Friday & Christmas delivery times may be extended.

Products will be delivered to the delivery address you specified when placing your order. It is your responsibility to ensure that the delivery details you provide are correct.  Unfortunately, we cannot deliver to PO boxes.  

We work hard to deliver all orders within 2-10 working days, excluding non-working days (inc. stat holidays.) On rare occasions, due to circumstances out of our reasonable control, delivery may take a little longer. We will not be liable for any loss or damage suffered by you, which results from an unavoidable delay in shipping or delivery for any reason other than our negligence.

Please note that if you order more than one product in a single order, they may be sent separately and arrive at different times.

Statutory Holidays: please be aware we are closed on Statutory Holidays. Orders placed during these times will be processed as soon as possible upon our return. For information regarding specific orders, please e-mail customercare@myhenry.ca

 

How do I return an item?

All products ordered from MyHenry are covered by a 30-day return policy.

We hope that you are happy with your purchase, but if something is not quite right, please follow the steps below to help us process your return as quickly as possible.

In order to receive a refund for any part of your order, you must return the item(s) to us in their original condition, including all packaging, within 30 days of receipt.

If items are not received in their original condition and within this timeframe, we may be unable to issue a refund.

To submit a return, please contact our Customer Care Team (1 888 269 3844) and provide the following details:

  • Name
  • Address
  • Contact telephone number
  • Order Number
  • Product description
  • Date order was placed
  • Reason for return

Our Customer Care Team (1 888 269 3844) will then arrange the return shipping and provide a return bill of lading to attach to the shipment.   We are here to help with any queries you may have.

On receipt of the return, we will issue the refund. Any funds due should appear on your credit card statement within 14 working days.

Please be aware that for orders under $100, the original delivery charge may be deducted from the refund total.

Contact us

Tel: 1-888-269-3844

Monday - Friday 8:30 am – 5:00 pm Eastern 

Saturday & Sunday Closed


Can I change or cancel an order?

Orders can be changed prior to the issuance of the shipping confirmation email.  To change or cancel an order, please reach out to our Customer Care Department at 1-888-269-3844 or via email at customercare@myhenry.ca. 

Orders cannot be changed once the shipping confirmation email has been sent.  In those instances, please follow our returns process and we will issue you with a refund as quickly as possible.

If you would like to order additional items, please place a new order through Myhenry.ca.